Terms & Conditions — skjili Platform Rules & Player Agreement

These Terms & Conditions ("Terms"), together with the skjili Privacy Policy, Responsible Gaming Policy, and any additional rules or guidelines published on skjili.net, form the entire agreement between the Player and the skjili platform. By registering an account on skjili, completing the Know Your Customer (KYC) verification process, making a deposit, or placing any bet or wager on the skjili platform, you confirm your unconditional acceptance of these Terms.

These Terms are written in English and shall be interpreted in accordance with their plain English meaning. In the event of any conflict between an English version and any translated or summarised version of these Terms, the English text shall prevail.

skjili reserves the right to update or amend these Terms at any time. Continued use of the skjili platform following the publication of amended Terms constitutes acceptance of the revised Terms. Players are encouraged to review this page periodically to remain informed of their obligations.

To be eligible to open and maintain an account on skjili, you must satisfy all of the following conditions at the time of registration and at all times thereafter:

• You are at least 18 years of age;
• You are acting on your own behalf and not as an agent for any third party;
• You have not previously been excluded from any online gaming platform on responsible gaming grounds;
• You are not a current employee, contractor, director, or immediate family member of a skjili employee or contractor;
• You have not been declared legally incapable of entering into a binding contract in your jurisdiction;
• Online gaming is not prohibited by the laws applicable to you in your place of residence.

skjili reserves the right to request documentary proof of age at any time and to suspend or permanently close any account where the age eligibility condition cannot be confirmed to the Platform's satisfaction. Any winnings accrued by an underage player shall be forfeited in their entirety.

Each Player may hold only one (1) registered account on the skjili platform. The creation of duplicate, multiple, or linked accounts by a single individual is strictly prohibited and will result in the immediate closure of all associated accounts and the forfeiture of any balances held therein.

Registration Requirements

When registering for a skjili account, you must provide accurate, complete, and current information including your full legal name, date of birth, residential address, mobile number, and a valid email address. Providing false or misleading registration information constitutes a material breach of these Terms.

Know Your Customer (KYC) Verification

skjili operates a mandatory KYC verification programme consistent with responsible gaming and anti-money-laundering best practice. All accounts are required to complete KYC verification before the first withdrawal is processed. You may be required to submit one or more of the following documents:

• Proof of Identity: National ID card (NID), valid passport, or driving licence;
• Proof of Address: Utility bill, bank statement, or official government correspondence issued within the preceding three months, clearly displaying your name and residential address;
• Proof of Payment Method: Screenshot or statement confirming ownership of the bKash, Nagad, Rocket, or Upay account used for deposits.

skjili processes KYC documents within one (1) business day under normal operating conditions. Players whose accounts have not yet completed KYC verification may continue to use the platform and place bets; however, all withdrawal requests will be placed on hold until verification is successfully completed.

Account Security

You are solely responsible for maintaining the confidentiality of your skjili login credentials. You must not share your username, password, or one-time passcode (OTP) with any other person. skjili will never request your full password by email, live chat, or telephone. If you suspect that your account has been accessed by an unauthorised third party, you must notify the skjili support team immediately via live chat or by emailing [email protected].

All financial transactions on the skjili platform are conducted in Bangladeshi Taka (৳ / BDT). skjili does not charge any fees on deposits or withdrawals processed through supported payment channels; however, your payment provider may apply their own transaction charges.

Supported Payment Methods

skjili currently supports the following deposit and withdrawal channels: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Additional banking channels including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank may be available subject to operational availability at the time of your transaction.

Minimum Transaction Limits

• Minimum deposit: ৳500 per transaction;
• Minimum withdrawal: ৳500 per transaction;
• Maximum single withdrawal: Subject to the limits displayed in your account dashboard at the time of the request.

Withdrawal Processing

Withdrawal requests submitted to bKash and Nagad are typically processed within fifteen (15) minutes of approval. Withdrawals to Rocket, Upay, and bank accounts are processed within two (2) to twenty-four (24) hours. All withdrawal requests are subject to KYC verification. skjili reserves the right to apply additional verification checks to any withdrawal request where the Platform has reasonable grounds to suspect fraud, money laundering, or a breach of these Terms.

Deposits From Third Parties

Deposits must be made from a payment method registered in the Player's own name. skjili does not accept deposits from third-party accounts. Any deposit identified as originating from a payment method not registered in the Player's name will be returned to the source account and the Player's account may be suspended pending investigation.

skjili offers welcome bonuses, reload bonuses, free bet promotions, and seasonal promotions (including Eid, Pohela Boishakh, and BPL season specials) to eligible Players. All bonuses and promotional offers are subject to the specific terms published alongside each offer, in addition to the general bonus conditions set out in this section.

General Bonus Conditions

• Bonuses are available to Players who have successfully completed KYC verification, unless otherwise stated in the specific promotion terms;
• Each Player is entitled to claim each promotional offer once only, unless the offer is explicitly described as a recurring promotion;
• Bonus funds are subject to wagering requirements as stated in the applicable promotion. Bonus funds may not be withdrawn until all wagering requirements have been met;
• skjili reserves the right to withhold, cancel, or reclaim any bonus where the Platform has reasonable grounds to believe that the bonus was claimed in bad faith, through abuse of the promotional system, or in violation of these Terms;
• In the event of any conflict between the specific terms of a promotion and these general Terms, the specific promotion terms shall take precedence.

All bets and wagers placed on the skjili platform are subject to the game-specific rules published for each product category — including cricket betting, sports betting, live casino, slots, and crash games. In addition, the following general rules apply to all gaming activity on skjili:

• A bet is considered accepted only once a confirmation message has been displayed by the skjili platform and a transaction record has been created in the Player's account history;
• skjili reserves the right to void any bet placed on an event where the odds were published in error or were manifestly incorrect;
• In the event of a technical failure that interrupts a game round, skjili will resolve the round in accordance with its technical incident procedures, which may include voiding the round and returning the stake to the Player;
• Live casino game outcomes are determined by the game provider's certified systems and are final once the round is completed and the result has been communicated to the skjili platform;
• Slot game outcomes are generated by certified random number generator (RNG) systems and are not influenced by the Platform or by previous game outcomes.

Cricket betting markets — including BPL, IPL, ICC T20 World Cup, and Bangladesh Tigers international fixtures — are governed by the sports betting rules published in the skjili Help Centre. In-play bet acceptance is subject to connectivity and market availability at the time of placement.

The following activities are strictly prohibited on the skjili platform:

• Opening or operating more than one account, whether directly or through a third party;
• Providing false, misleading, or fraudulent information during registration or KYC verification;
• Depositing funds derived from illegal activity, including money laundering or fraud;
• Exploiting software errors, glitches, or vulnerabilities to gain an unfair advantage;
• Using automated software, bots, scripts, or any artificial intelligence tool to place bets or interact with the skjili platform in an automated manner;
• Colluding with other Players or with Platform employees to manipulate game outcomes;
• Abusing the bonus system, including through matched betting across multiple accounts or using third-party funded accounts to meet wagering requirements;
• Threatening, harassing, or abusing skjili staff or other Players via any communication channel.

skjili is committed to promoting safe and responsible gambling practices. The Platform provides a suite of responsible gaming tools accessible directly from your account dashboard after skjili Login, including deposit limits, session time limits, cooling-off periods, and self-exclusion options. These tools are effective immediately upon activation and require no waiting period.

If you believe that your gambling is becoming a problem, or if you are concerned about another person's gambling behaviour, we encourage you to contact the skjili support team immediately at [email protected] or via 24/7 Live Chat. For detailed guidance on responsible gaming tools and external support resources, please refer to the skjili Responsible Gaming page.

skjili will not knowingly permit a self-excluded Player to continue using the Platform. Self-exclusion requests, once confirmed, will be applied to the Player's account within one (1) hour of confirmation.

skjili reserves the right to suspend, restrict, or permanently close any Player account at its sole discretion, including but not limited to the following circumstances:

• Breach of any provision of these Terms & Conditions;
• Failure to complete KYC verification within a reasonable period of being requested;
• Suspected fraudulent, illegal, or abusive activity;
• Receipt of a chargeback or dispute from a payment provider;
• Request by the Player for account closure or self-exclusion;
• Inactivity: accounts that have not recorded any login activity for a continuous period of twelve (12) months may be classified as dormant. Dormant accounts may be subject to an inactivity fee as stated in the applicable fee schedule, or may be closed at the Platform's discretion following reasonable advance notice to the registered email address.

Upon account closure, any verified real-money balance remaining in the account (net of any pending bonus obligations) will be returned to the Player's verified payment method within five (5) business days, subject to the standard withdrawal procedures.

All content on the skjili platform — including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software — is the property of skjili or its content suppliers and is protected by applicable intellectual property laws. The skjili name, logo, and all related product and service names, design marks, and slogans are trademarks of skjili.

Players are granted a limited, non-exclusive, non-transferable licence to access and use the skjili platform for personal, non-commercial entertainment purposes only. This licence does not include the right to reproduce, republish, upload, post, transmit, distribute, or create derivative works from any skjili content without the prior written consent of skjili.

To the fullest extent permitted by applicable law, skjili shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the skjili platform, including but not limited to:

• Loss of winnings resulting from a technical failure, service interruption, or connectivity issue not caused by skjili;
• Loss or corruption of account data resulting from circumstances outside the Platform's reasonable control;
• Any loss arising from unauthorised access to your account where such access resulted from your failure to maintain the confidentiality of your login credentials;
• Any loss arising from your reliance on information published on the skjili platform that was accurate at the time of publication but has since been superseded.

Nothing in these Terms shall exclude or limit skjili's liability for death or personal injury caused by the Platform's negligence, or for fraudulent misrepresentation, or for any other liability that cannot be excluded by law.

skjili collects and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the skjili platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

skjili collects only the personal data necessary to operate your account, process your transactions, comply with KYC and anti-money-laundering obligations, and deliver customer support. skjili does not sell personal data to third parties. All personal data is stored securely using industry-standard encryption and access controls.

skjili reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, skjili will publish the updated Terms on this page and update the "Last Updated" date shown at the top of this document. Where the changes are significant, skjili may also notify registered Players by email to the address recorded on their account.

Your continued use of the skjili platform following the publication of any amended Terms constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must cease using the skjili platform and may request account closure by contacting [email protected].

If you have any questions, concerns, or complaints regarding these Terms & Conditions, you may contact the skjili support team through the following channels:

• Email: [email protected] (responses within 2 hours, Bangladesh Standard Time)
• Live Chat: Available 24/7 on skjili.net
• WhatsApp: Available 08:00–24:00 BST (UTC+6)

All formal complaints should be submitted in writing to [email protected] with the subject line "Formal Complaint" and your registered account username. skjili aims to acknowledge all formal complaints within 24 hours and to provide a full written response within five (5) business days.